Man With A Van UK Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide man with a van and related removal services within the United Kingdom. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Service means any transport, removal, delivery, packing, loading, unloading, or related services provided by us as a man with a van or removal operator.
Customer means the person, business, company, partnership or organisation that makes a booking with us or for whom we perform the Service.
Goods means any items, furniture, personal belongings, boxes, equipment or materials transported or handled as part of the Service.
Vehicle means any van or other vehicle we use to provide the Service.
Booking means a confirmed request for Services accepted by us, whether made by telephone, online, or in writing.
2. Scope of Service
We provide man with a van style removal and delivery services, including local and longer-distance journeys within the UK. The Service may include loading, unloading, basic furniture positioning and limited packing assistance if agreed in advance.
The exact scope of each Service will be as set out in the booking confirmation, quotation, or other communication agreed with you. It is your responsibility to ensure that the details you provide are accurate and complete so that we can provide the correct vehicle, number of staff and time allocation.
Unless otherwise agreed in writing, our Service does not include professional packing of fragile goods, dismantling or reassembly of complex furniture or equipment, disconnection or reconnection of appliances, specialist lifting equipment, or storage of goods.
3. Booking Process
3.1 You may request a quote or provisional booking by contacting us and providing full details of the Service required, including collection and delivery addresses, dates, timing, access information, and an accurate list or description of the Goods.
3.2 A Booking is only confirmed when we have accepted your request and you have accepted our quotation or rate. We may require a deposit or prepayment as a condition of confirmation. Any indicative quote given prior to full details being supplied may be revised once we receive complete information.
3.3 It is your responsibility to inform us of any factors that may affect the Service, including but not limited to restricted access, parking limitations, stairs, lifts, long carry distances, narrow doors, oversized or heavy items, or any other obstacles that could impact loading or unloading.
3.4 If we arrive and find that the information provided was incomplete or inaccurate, we reserve the right to adjust the price, change the vehicle or staffing requirements, or refuse to carry out part or all of the Service if it cannot be performed safely or lawfully.
4. Quotations and Pricing
4.1 Our quotations may be based on time, distance, volume, weight, or a fixed price arrangement, as specified to you during the booking process.
4.2 Unless expressly stated otherwise, quotations are exclusive of any charges for tolls, parking, congestion zones, ferries, or other third-party costs. Such costs may be added to the final invoice where applicable.
4.3 Quotations are normally valid for a limited period from the date of issue. We reserve the right to amend or withdraw a quotation if your requirements change or if there is a significant delay before acceptance.
4.4 Any additional time, waiting, or work not included in the original quotation may be charged at our standard hourly or fixed rates, subject to a minimum charge as communicated to you.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Service on the day of the move or in advance for certain bookings. We may refuse to unload Goods until payment has been made in full.
5.2 We accept payment by methods confirmed to you during the booking process. We do not accept payment by cheque unless specifically agreed in advance.
5.3 For business customers, credit terms may be offered at our discretion. Where credit terms are agreed, payment is due by the date stated on the invoice. We reserve the right to charge interest and late payment fees in accordance with applicable UK law for overdue amounts.
5.4 If you fail to pay any sum due, we may withhold delivery of the Goods, place them into storage at your cost, or exercise a lien over the Goods until all sums, including any storage and additional charges, are paid in full.
6. Cancellations and Changes
6.1 You may cancel or amend your Booking by contacting us directly. Any cancellation or change is only effective once confirmed by us.
6.2 We may apply cancellation charges depending on the notice period given, as follows or as otherwise agreed in writing. If you cancel more than a set number of days before the Service date, we may charge no fee or a nominal administration fee. If you cancel a shorter time before the Service date, you may be charged a percentage of the quoted price or the full amount if cancellation occurs on the day of the move.
6.3 If you wish to change the date, time, or scope of the Service, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
6.4 We reserve the right to cancel or postpone the Service in the event of circumstances beyond our control, including severe weather, road closures, accidents, vehicle breakdown, illness, or other events that make it unsafe or impractical to proceed. In such cases, our liability will be limited to rescheduling the Service or refunding any deposit or prepayment made, and we will not be liable for any indirect or consequential loss.
7. Your Responsibilities
7.1 You must ensure that you or an authorised representative is present at the collection and delivery addresses for the duration of the Service, to provide access, instructions and confirmation of completion.
7.2 You are responsible for properly packing and securing your Goods, unless you have expressly requested and paid for packing services. Fragile, valuable or delicate items should be appropriately protected and clearly marked.
7.3 You must ensure that the Goods do not include any illegal, dangerous, flammable, explosive, corrosive, perishable, or otherwise hazardous items. We reserve the right to refuse to carry any items that we reasonably believe are unsafe or unlawful.
7.4 You are responsible for arranging any required parking permits, suspensions, or access permissions. Any fines or penalties incurred due to inadequate parking arrangements or incorrect information may be charged to you.
7.5 You must ensure that access to the property is reasonably clear and safe and that any items to be moved can be lifted and removed without risk of damage to the property, Goods or our staff.
8. Waste and Disposal Regulations
8.1 We operate in accordance with UK waste and environmental regulations. We are not a general waste carrier and will not remove or dispose of mixed household refuse, building rubble, hazardous materials or any items classified as controlled waste other than in compliance with the relevant regulations.
8.2 If you require removal of unwanted items or furniture for disposal, this must be agreed in advance as part of the Service. Additional charges may apply for disposal, recycling, or tip fees.
8.3 We will only take items to authorised facilities or recycling centres where required. We will not fly-tip or dispose of items illegally under any circumstances.
8.4 You are responsible for ensuring that any items presented for disposal are lawfully yours to dispose of and that no third-party rights are infringed.
9. Liability for Loss and Damage
9.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
9.2 We will not be liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, weather events, traffic delays, accidents, or actions of third parties.
9.3 We will not be liable for loss or damage to Goods that are inadequately packed, contain prohibited or hazardous contents, are inherently fragile, or are already damaged, unless we have explicitly agreed to provide professional packing and have confirmed the condition of the Goods beforehand.
9.4 We are not liable for loss of or damage to valuables, including but not limited to cash, jewellery, watches, antiques, fine art, precious metals, important documents, data, or electronic equipment with special value, unless you have declared such items in advance, we have agreed in writing to carry them, and specific terms have been agreed.
9.5 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount proportionate to the Service fee paid and subject to any insurance arrangements explicitly confirmed by us. You are strongly advised to arrange your own additional insurance cover for high-value items and for the overall move.
9.6 We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, or any costs arising from delay, missed appointments, or inability to use premises or contents.
10. Claims and Time Limits
10.1 You must inspect the Goods and premises as soon as reasonably possible on completion of the Service. Any apparent loss or damage must be reported to us immediately, and in any event within a reasonable period after the Service has been completed.
10.2 Any claim for loss or damage must be submitted with a clear description of the issue and reasonable supporting evidence. We may request photographs, receipts, or other documentation to assess the claim.
10.3 Failure to report loss or damage within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we may have.
11. Access, Property and Third Parties
11.1 We will take reasonable care to avoid damage to property during the Service. However, we are not liable for damage to premises where there is no reasonably practical or safe method of moving an item without risk of such damage, and you have agreed that we should proceed.
11.2 It is your responsibility to protect floors, carpets, walls and fixtures where necessary. We will use reasonable care but are not responsible for normal wear and tear or minor marks that may occur as part of moving large items.
11.3 Where we are instructed by a tenant, occupier or other party who is not the property owner, it is assumed that all necessary permissions have been obtained. We will not be responsible for any dispute between you and the property owner or any other third party.
12. Insurance
12.1 We maintain insurance cover appropriate to a man with a van and removal service, in accordance with industry practice and legal requirements.
12.2 Our insurance may be subject to exclusions, conditions and claim limits. Full details can be made available on request. It is your responsibility to consider whether you need additional insurance for your Goods or move.
13. Conduct and Safety
13.1 We reserve the right to refuse to carry out or to continue a Service if our staff are subjected to abusive, threatening or unsafe behaviour, or if the working environment is hazardous or unsuitable.
13.2 We may refuse to move any item that, in our reasonable opinion, cannot be moved safely with the equipment and manpower available, or would risk damage to property or injury to persons.
13.3 You must ensure that children, pets and other persons are kept away from working areas for the safety of all parties.
14. Data Protection and Privacy
14.1 We will collect and process personal information necessary to arrange and provide the Service, including contact details, addresses and Service details.
14.2 We will handle your personal information in accordance with applicable UK data protection laws. We will use it only for legitimate business purposes such as managing bookings, providing the Service, processing payments and complying with legal obligations.
14.3 We will not sell your personal data to third parties. We may share it with trusted partners or service providers where necessary to perform the Service or meet legal requirements.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing. Any special terms agreed for a particular Booking will apply in addition to these Terms and Conditions.
16.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.4 These Terms and Conditions form the entire agreement between you and us regarding the provision of the Service and supersede any prior understandings or agreements, whether written or oral.
By confirming a booking or using our man with a van removal services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
