Man With A Van Service Terms and Conditions
These Terms and Conditions apply to the provision of man with a van services, including household removals, light commercial transport, furniture movement, and related loading or unloading assistance. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to set clear expectations for both parties and to support a fair, efficient, and lawful service. In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� and ???your??� mean the customer or any person acting on the customer???s behalf.
The service is provided on the basis of the information supplied at the time of booking. It is your responsibility to ensure that all details are accurate, complete, and updated if anything changes. This includes the collection and delivery addresses, access conditions, number and type of items, any heavy or fragile goods, parking restrictions, and any expected delays. If the description of the job changes materially after booking, we may revise the price, timing, staffing, or equipment required to complete the work safely and lawfully.
These terms should be read together with any quotation, booking confirmation, or written instructions agreed in advance. If there is any inconsistency, the written booking confirmation will normally take precedence for the specific job, unless a mandatory legal requirement states otherwise. Our service is intended for lawful domestic and business transport only. We reserve the right to refuse any job that we reasonably believe cannot be completed safely, legally, or within the agreed scope.
Booking Process
Bookings for a man and van service may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and, where required, received any deposit or advance payment. Availability is subject to vehicle scheduling, driver allocation, and operational capacity. Any quotation provided before confirmation is based on the information available at that time and may be amended if the actual job differs from the description given.
When requesting a quote for a van and man service, you must provide all relevant information in good faith. This includes, where applicable, the number of items, estimated weight, special handling needs, floor level, lift access, distance from the vehicle to the property, and any time restrictions. You must also let us know if there are items that require dismantling, wrapping, protection, or use of additional equipment. Failure to disclose relevant details may result in delay, extra charges, or cancellation of the booking.
We will use reasonable efforts to arrive within the agreed time window, but any times given are estimates unless expressly stated otherwise. Traffic, weather, access issues, and other factors beyond our control may affect arrival and completion times. If you require the service at a fixed time, this must be agreed in advance and may be subject to an additional charge. We may refuse to handle items that are unsafe, prohibited, excessively heavy for the crew available, or not reasonably capable of being transported using standard methods.
Payments
Unless otherwise agreed in writing, payment is due on completion of the service on the day of collection or delivery. We may request a deposit or full prepayment for certain jobs, including larger removals, longer-distance work, weekend bookings, urgent calls, or where a higher level of risk is identified. Accepted payment methods may include bank transfer, card payment, or cash, subject to any conditions notified at the time of booking. All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our trading status and the wording of the quotation.
Quoted prices are based on the information provided and may be adjusted if there is a material change to the job, including additional waiting time, extra loading or unloading, multiple trips, parking charges, congestion costs, or the addition of items not originally declared. If the job takes longer than expected because access is restricted, the property is not ready, or instructions change during the service, we may charge for the additional time at the agreed hourly or fixed rate. We will always aim to inform you of any significant extra cost as soon as reasonably practicable.
Where payment is made by bank transfer, cleared funds must be received within the agreed timeframe. We reserve the right to suspend or refuse future work if previous invoices remain unpaid. Any discounts, promotional prices, or special arrangements are granted at our discretion and may be withdrawn if the customer breaches these terms. You are responsible for ensuring that the payer has authority to make payment on your behalf and that all invoice details are accurate.
Cancellations, Rescheduling and Delays
You may cancel or rearrange a booking by giving us reasonable notice. Cancellations made with sufficient notice may not incur a charge, but we reserve the right to charge a cancellation fee where a vehicle, driver, or additional labour has already been allocated and cannot be redeployed. The level of any fee will depend on the notice given and the preparation undertaken. If you cancel after we have arrived, or if access is not available, the full or partial booking fee may still be payable.
If you need to reschedule, we will use reasonable efforts to offer an alternative time or date, subject to availability. Any deposit already paid may be transferred to the new booking where practical, but this is not guaranteed if the new job differs materially from the original or if operational costs have already been incurred. We do not accept responsibility for missed deadlines caused by events outside our control, including severe traffic disruption, vehicle breakdown, road closures, extreme weather, or other force majeure events.
If we have to cancel a booking due to circumstances beyond our reasonable control, we will attempt to give you notice as soon as possible and, where appropriate, offer a rescheduled date or a refund of any amount paid for services not performed. Our liability for cancellation is limited to the amount paid for the affected portion of the service, unless otherwise required by law. We are not liable for indirect loss arising from cancellation or delay, including loss of earnings, missed appointments, or consequential business interruption.
Liability and Customer Responsibilities
We will take reasonable care when handling your items, but you remain responsible for ensuring that goods are adequately packed, protected, and suitable for transport unless we have expressly agreed to provide packing materials or packing services. Fragile items, electronics, glass, artwork, antiques, and high-value goods should be declared in advance and handled with appropriate care. Where possible, you should remove personal data, secure drawers and doors, and protect loose contents before collection.
Our liability for loss or damage is limited to loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We shall not be liable for pre-existing defects, poor packing, inherent weakness, normal wear and tear, or damage arising from items being improperly secured by the customer. We are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, emotional distress, or any loss not reasonably foreseeable at the time of booking.
If you or another person acting on your behalf provides incorrect instructions, fails to prepare access, or interferes with the work, any resulting delay, damage, or additional cost may be charged to you. You must ensure that all paths, stairways, lifts, parking areas, and entry points are safe and legally usable. You must also obtain any required permissions from landlords, neighbours, managing agents, or local authorities for parking, loading, or access, unless we have expressly agreed to arrange this ourselves.
Waste Regulations and Prohibited Items
Where the service includes removal of unwanted goods, packaging, or household waste, all waste will be handled in accordance with applicable UK waste regulations. We will only transport, dispose of, or deliver waste where lawful to do so and where the waste type has been correctly described by you. You must not present as general waste any items that are hazardous, restricted, or subject to special handling unless we have expressly agreed to take them and are legally able to do so. This includes asbestos, chemicals, oils, batteries, paint, gas cylinders, clinical waste, and electrical items requiring specialist processing.
You warrant that any waste handed to us is accurately described and, where necessary, separated in accordance with lawful disposal requirements. If waste is misdescribed, contaminated, or mixed with prohibited materials, we may refuse to carry it, may return it to you, or may apply additional charges for lawful handling and segregation. You remain responsible for the legality of the waste being transferred unless we have clearly accepted responsibility in writing and are properly authorised to dispose of it under the relevant regulations.
If your booking involves a removal van and man service that includes disposal or recycling, we may require you to sign confirmation of the nature and quantity of the waste collected. We may also refuse any item that, in our reasonable opinion, could create a health and safety risk, breach environmental law, or expose us to enforcement action. The customer agrees to indemnify us against fines, penalties, claims, losses, and costs arising from false declarations, unlawful waste transfer, or failure to comply with waste-related obligations.
Health, Safety and Access
We reserve the right to stop or modify work if we believe continuing would be unsafe. This includes situations involving aggressive behaviour, dangerous access, unstable items, exposed wiring, unsafe flooring, pests, contamination, or weather conditions that make the job unsafe. Our staff may refuse to lift or move any item they reasonably consider too heavy, unbalanced, or hazardous without suitable assistance or equipment. If the job cannot be completed as planned because of safety concerns, you may be charged for time already spent and reasonable costs incurred.
You must ensure that the property is ready for access at the agreed time and that all relevant persons are available to provide entry, instructions, and any necessary keys or codes. If we are delayed because no-one is present, access is blocked, or the premises are not prepared, waiting time may be charged. Where parking is restricted, you must either secure suitable parking or inform us in advance so that alternative arrangements can be considered. Any parking charges, permits, or penalties arising from inaccurate information or failure to arrange access may be passed on to you where lawful.
If any person assisting with the move is injured because of unsafe conditions at your property or because of your instructions, you may be responsible for the consequences to the extent permitted by law. You must inform us of any known risks, including alarm systems, security protocols, pets, fragile surfaces, or limitations on lifting and carrying. We may decline to work in environments where those risks are not properly controlled.
Insurance, Claims and Force Majeure
We maintain insurance cover appropriate to the nature of our operations, but this does not remove your responsibility to insure your own property where you consider it necessary. Any claim for loss or damage must be reported to us as soon as reasonably practicable and, in any event, within a reasonable time after discovery. You must provide evidence, photographs where possible, and details of the affected items so that we can investigate fairly. Failure to notify us promptly may limit our ability to assess the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to that, our total liability in connection with any booking shall be limited to the total amount paid or payable for the relevant service, except where a higher limit is required by law. We do not accept liability for events beyond our reasonable control, including but not limited to fires, floods, storms, strikes, government restrictions, civil disturbance, or transport disruption.
Where a force majeure event prevents or materially delays performance, we will use reasonable efforts to minimise disruption and, if possible, complete the booking later. If performance becomes impossible, any refund or adjustment will be limited to the amount paid for the undelivered portion of the work. No party will be liable for delay or failure caused by such events, provided reasonable steps have been taken to reduce their impact.
General Terms and Governing Law
We may update these terms from time to time. The version in force at the time of booking will apply to that booking, unless a later change is required by law or expressly agreed. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any breach shall be deemed a waiver of any subsequent breach. Nothing in these terms affects your statutory rights as a consumer where applicable.
The contract between you and us is governed by the laws of England and Wales, Scotland, or Northern Ireland, depending on where the service is provided and where the relevant legal relationship is formed. Any dispute arising out of or in connection with these terms shall be subject to the exclusive or non-exclusive jurisdiction of the courts of the relevant part of the United Kingdom, as permitted by law. By proceeding with a booking, you confirm that you accept these terms in full and that you understand your obligations under them.
These terms are intended to support a professional, transparent, and lawful man with a van service. If you require any clarification before booking, you should review the quotation and booking details carefully and ensure that all information you provide is accurate. Completion of a booking signifies agreement to the scope, price, and conditions stated for that job, together with these Terms and Conditions.